Frequently Asked Questions
If you have an email from the insured you can send it to the ABACUS mailbox and it will be passed onto the relevant insurer or you can refer to the complaints procedure which will be noted within the policy wording or policy schedule depending on who the policy is insured with.
Claims can be emailed to insurers or calls can be made to the claims contact number. For efficiency it is best to call insurers first to put them on notice and to be given an idea as to what is required to move the claim forward.
Our email address is claims@sabacus.co.uk and our contact number is 01702 600311.
Policy excesses and endorsements can be found in the policy schedule or wording depending on who the policy is insured with.
On the ABACUS site click on the claims section at the top right of the page. From there select the relevant insurer and contact details will be provided.